The Melia Benoa has recently received 5 Star certification issued by the Indonesian Hotel and Restaurant Association. The certification assessment is depending on the size of the room, the services, the facilities, the amenities provided by a hotel and every hotel has to apply for a this certification.
The application has to be sent with all details as required such as all drawings, plans, licenses, permits. The committee visits the Hotel on a short notice for the Inspection and verifies each and every details. They check the rooms, the restaurants, the kitchen, the cold storage, the garbage disposal system, the staff locker rooms, the staff toilets, the staff cafeteria, the service standards of the hotel, the grooming of the staff, etc.